There are 2 ways to control your toy:

Vibrator control button: To turn your Vibio toy on, press and release the control button. The first mode is the pairing mode. To switch to control mode press the button again. To progress to the next vibration level, press the button one more time - there are 4 manual levels in all our toys. To turn off your Vibio toy, simply press and hold for 3 seconds.

Vibio app: Download the Vibio app. Open the app and follow the onscreen instructions. The app will give you more control features and patterns. And you can play with your partner across the room or from anywhere in the world.

Please follow these steps to rule out any technical problems:

Using the toy in manual mode (without the app):

1) Turn on your toy by pressing the power button for 2s (until you hear the short vibration)

2) The toy should now be in discovery mode ready to pair (no vibrations)

3) Press the on button again, this time just a short press. The toy should start vibrating.

Using the toy with the app:

1) Open Vibio app and log in to your account

2) Turn on your toy by pressing the power button for 2s (until you hear the short vibration)

3) The toy should now be in discovery mode ready to pair (no vibrations)

4) Press connect toy in the Profile screen or Play screen

5) Press play button on the top right corner of the Play screen after completing the tutorial

If you still have problems after following these steps, please contact us at hello@vibiostore.com so we can investigate further.

Please follow these steps to rule out any technical problems:

First, make sure the toy is not paired via the phone's Bluetooth settings screen. The Vibio app should take care of the connection itself, if you do it the other way around it won't connect properly.

Then, connect the toy while it's turned on and on discovery mode (no vibrations) instead of doing so when the toy is vibrating.

Try following these steps in this order:

1) Open Vibio app and log in to your account

2) Turn on your toy by pressing the power button for 2s (until you hear the short vibration)

3) The toy should now be in discovery mode ready to pair (no vibrations)

4) Press connect toy in the Profile screen or Play screen

5) Press play button on the top right corner of the Play screen after completing the tutorial

If you still have problems after following these steps, please contact us at hello@vibiostore.com so we can investigate further.

You will see a small lightning symbol⚡️ in the silicone where the mini DC cable should be inserted. Plug the USB cable into a USB port or a USB adaptor and connect to a power source. A light on the control button on your Vibio toy will illuminate and blink while it is charging; when it is completely charged, the light will illuminate solid.

Where is Frida's charging port?
The hole for the cable is at the tip of the widest part of Frida. You’ll see a small lightning bolt ⚡️where you have to insert it. The silicone covering goes over it when the cable is not in to maintain the waterproof property.

When you insert the cable, make sure it's fully plugged in the port. Try pressing it a bit harder until you feel it get to the end and the LED light starts blinking. This shouldn't damage the device so don't worry about exerting pressure.

Please check the cable is fully plugged in the port. Try pressing it a bit harder until you feel it get to the end and the LED light starts blinking. This shouldn't damage the device so don't worry about exerting pressure.

All our toys, as described in the product details, are USB chargeable. We don't currently support magnetic chargers.

Neutral soap and water before and after every use. Never boil, bake, microwave or put your Vibio toy or cable in a dishwasher.

We recommend that you store your Vibio toy and its cable on the splashproof pouch provided to keep the dust out.

Please follow these steps to rule out any technical problems:

First, make sure the toy is not paired via the phone's Bluetooth settings screen. The Vibio app should take care of the connection itself, if you do it the other way around it won't connect properly.

Then, connect the toy while it's turned on and on discovery mode (no vibrations) instead of doing so when the toy is vibrating.

Try following these steps in this order:

1) Open Vibio app and log in to your account

2) Turn on your toy by pressing the power button for 2s (until you hear the short vibration)

3) The toy should now be in discovery mode ready to pair (no vibrations)

4) Press connect toy in the Profile screen or Play screen

5) Press play button on the top right corner of the Play screen after completing the tutorial

If you still have problems after following these steps, please contact us at hello@vibiostore.com so we can investigate further.

Without obstacles: 40m (130ft). With obstacles: 15m (50ft).

Yes. The signal will work through all conventional clothing materials: cotton, nylon, wool, leather, etc. However, it can be weakened through metallic barriers, water, and when completely enveloped by flesh.

Yes! You can enjoy them in the shower or bath anytime.

All our toys work on manual mode underwater. However, when connected to the app, bodies of water can block the Bluetooth signal, which could cause the toy to stop vibrating.

We use some of the best internal components in our industry and our batteries last hundreds of charges, ensuring that your toys will last years before needing to be replaced.